S91BOX Privacy Policy

S91 may collect different types of personal information depending on how you use the Platform and which services or activities require the information.

Account Information

Account information may include your full name, email address, phone number and date of birth where required. This information may be used to establish and manage your account.

Identity Verification Information

When identity verification is required, S91 may request an NRIC or passport, selfie verification, proof of address, or other supporting documents necessary for the verification process.

Payment Information

S91 may collect information associated with Platform transactions, including your payment method, transaction history and withdrawal information.

Shipping Information

Where physical prize delivery is applicable, S91 may collect the recipient name, shipping address and contact number needed to arrange delivery.

Certain technical and usage information may be collected automatically when you access or use the S91 Platform.

Device and Browser Information

Automatically collected information may include device information, browser information and IP address associated with your access to the Platform.

Cookies and Platform Activity

S91 may also collect cookies, login records, usage activity and system logs. This information helps support Platform security and performance.

Personal information collected by S91 may be used for legitimate business purposes connected with operating, securing and supporting the Platform.

Account Management

S91 may use your information to create and manage your account and provide access to applicable Platform services.

Payments and Withdrawals

Relevant personal and transaction information may be used to process payments and withdrawals requested through the Platform.

Physical Prize Delivery

Where a physical prize needs to be delivered, relevant shipping and contact information may be used to arrange delivery to the recipient.

Identity Verification

Personal information and supporting documents may be used to verify your identity when verification is required by the Platform.

Fraud and Abuse Prevention

Information may be used to identify and prevent fraud, abuse and suspicious Platform activities, helping protect users and Platform operations.

Products and Services

S91 may use relevant information to understand Platform usage and improve its products and services.

Platform Notifications

User information may be used to send important notifications concerning the Platform and applicable services.

Customer Support

Information may be used by S91 Customer Support when responding to questions, resolving issues or assisting with Platform-related matters.

S91 does not sell your personal information. Information may only be shared with relevant third parties when necessary for Platform operations, professional services or legal requirements.

Payment Service Providers

Relevant information may be shared with payment service providers when required to process Platform transactions.

Logistics Partners

When physical prize delivery applies, necessary recipient and shipping information may be shared with logistics partners to complete delivery.

Identity Verification Providers

Information required for verification may be shared with identity verification providers where their services are used as part of the verification process.

Professional Advisers

S91 may share relevant information with professional advisers when necessary for legitimate business purposes.

Government Authorities

Personal information may be disclosed to government authorities where required by law.

Under the S91BOX Privacy Policy, reasonable technical and organizational measures are implemented to protect personal information against unauthorized access, misuse, alteration or disclosure.

Protecting Personal Information

S91 applies security measures intended to safeguard information collected and maintained through the Platform.

Online Security Limitations

Although reasonable safeguards are implemented, no online system can guarantee absolute security. Users should remain mindful of security when accessing and using online services.

Subject to applicable laws, users may have certain rights concerning the personal information held by S91.

Access Your Personal Information

You may request access to personal information associated with you, subject to applicable legal requirements.

Correct Inaccurate Information

You may request the correction of personal information that is inaccurate. Keeping information accurate can also help support account and Platform processes.

Delete Account Information

Subject to applicable laws and retention requirements, you may request the deletion of your account information.

Withdraw Marketing Consent

You may request to withdraw your consent to marketing communications, subject to applicable requirements.

Information Retention

Certain information may continue to be retained when required by law or where retention is necessary for legitimate business purposes.

This Privacy Policy may be revised from time to time to reflect changes relevant to S91’s handling of personal information.

Latest Privacy Policy

The latest version of the Privacy Policy will be published on the S91 Platform. Users can review the published version to stay informed about the current policy.

What personal information does S91BOX collect?

Depending on your use of the Platform, S91 may collect account information, identity verification documents, payment and withdrawal information, shipping details, and automatically collected technical or usage information.

Does S91BOX collect identity verification documents?

When verification is required, S91 may request an NRIC or passport, selfie verification, proof of address or other supporting documents.

Does S91BOX sell my personal information?

No. S91 states that it does not sell users’ personal information. Information may be shared only when necessary with specified service providers, partners, advisers or government authorities where required by law.

Why does S91BOX collect payment information?

Payment-related information may be used to process payments and withdrawals and support applicable Platform transaction processes.

Why does S91BOX collect shipping information?

Recipient names, shipping addresses and contact numbers may be collected when required to deliver physical prizes.

What information can S91BOX collect automatically?

Automatically collected information may include device and browser information, IP addresses, cookies, login records, usage activity and system logs.

How does S91BOX protect personal information?

S91 implements reasonable technical and organizational security measures intended to protect information from unauthorized access, misuse, alteration or disclosure. However, no online system can guarantee absolute security.

Can I request access to or correction of my information?

Subject to applicable laws, you may request access to your personal information or ask for inaccurate information to be corrected.

Can I request deletion of my account information?

Subject to applicable laws, you may request deletion of your account information. Certain information may still need to be retained where required by law or for legitimate business purposes.

Where can I find the latest S91BOX Privacy Policy?

The latest version of the Privacy Policy will be published on the S91 Platform.

Privacy Policy Questions

If you have questions about this Privacy Policy or how S91 handles personal information, contact S91 Customer Support through the official communication channels available on the Platform.