S91BOX Terms of Service

Age Requirement

You must be at least 18 years of age to use S91. Users who do not meet the minimum age requirement are not permitted to participate in Platform activities.

Registration Information

Users must provide complete, accurate and up-to-date information when registering and must comply with all applicable laws and regulations while using the Platform.

Identity Verification

S91 may request users to complete identity verification (KYC). The Platform reserves the right to suspend or restrict accounts that fail to meet applicable eligibility or verification requirements.

One Account per User

Each user may register and maintain only one account. Creating multiple accounts to obtain unfair advantages is prohibited under these Terms.

Account Security

You are responsible for protecting your login credentials, maintaining the confidentiality of your account and all activities conducted through your account.

Prohibited Account Activities

Users must not share, sell or transfer their accounts. S91 may suspend, restrict or permanently terminate accounts associated with fraud, promotion abuse, multiple-account creation or other violations of these Terms.

Services Available Through S91

S91 provides online services that may include Blind Box purchases, digital collectibles, Buyback services, promotional campaigns, reward programs, physical prize redemption where applicable, and withdrawal services for eligible balances.

Changes to Platform Services

S91 may modify, suspend or discontinue Platform services without prior notice. Availability may therefore change as the Platform develops or individual services are updated.

Prize with Every Completed Purchase

Every completed Blind Box purchase guarantees one prize. Prize results are generated randomly by the Platform’s system, with the applicable prize probabilities displayed on the corresponding product page.

Final Prize Results

Once a Blind Box purchase has been completed, its prize result cannot be modified, exchanged or manually influenced. Winner records are displayed publicly on the relevant product page for transparency.

Prize Pool Availability

Each prize pool contains a fixed quantity of prizes. After all prizes in the current pool have been claimed, a new prize pool will automatically become available.

Fair and Transparent Experience

S91 is committed to providing a fair and transparent Blind Box experience, with system-generated results, displayed prize probabilities and visible winner records forming part of the process.

Review Before Payment

Users are responsible for reviewing payment details before confirming a transaction. Make sure the transaction information is correct before completing payment.

Successful Payments

All successful payments are final. Top-up balances are non-refundable unless otherwise required under applicable law.

Payment Providers and Security

Payment processing is subject to the policies of the selected payment provider. S91 may reject or cancel transactions identified as suspicious for security purposes.

Eligible Prizes

Certain prizes may qualify for the Buyback feature. Availability depends on whether the relevant prize has been designated as eligible by S91.

Buyback Value

Buyback values are determined solely by S91 and may change without prior notice. Once a Buyback transaction has been confirmed, it is final.

RM1 Purchase Buyback Processing Fee

All RM1 Purchase Buyback transactions are subject to a 10% processing fee. Balances resulting from Buyback transactions remain subject to the Platform’s withdrawal rules.

Eligible Withdrawable Balances

Only balances designated by S91 as withdrawable are eligible for withdrawal. Other balances cannot be withdrawn unless the Platform specifically designates them as eligible.

Daily Withdrawal Limits

Users may submit a maximum of three withdrawal requests per calendar day, with a maximum cumulative withdrawal amount of RM10,000 per calendar day.

KYC and Security Review

Identity verification may be required before withdrawals are processed. Withdrawal requests are also subject to security screening and risk assessment.

Withdrawal Restrictions

S91 may delay, reject, suspend or cancel a withdrawal request when suspicious activity, fraud, regulatory concerns or security risks are identified.

Campaign and Reward Activities

S91 may provide promotional events, reward campaigns, Referral programs and limited-time activities. Participation is governed by the specific rules published for each campaign on the Platform.

Campaign Changes and Disqualification

S91 may modify campaign mechanics, cancel or suspend campaigns, disqualify users involved in fraudulent or abusive activities, and revoke rewards obtained through violations of campaign rules.

Prohibited Platform Activities

Users must not create or operate multiple accounts, use bots or automated scripts, abuse promotions or Referral programs, manipulate prize systems or Platform activities, submit false information, or engage in illegal, fraudulent or deceptive conduct.

Intellectual Property Violations

Users must not infringe the intellectual property rights of S91 or any third party while accessing or using the Platform.

Consequences of Violations

Violations of the Platform rules may result in account suspension, reward forfeiture or permanent account termination, depending on the nature of the violation.

S91 Platform Content

Platform content, including logos, graphics, images, software, text, product information and Platform design, belongs to S91 or its licensors and is protected by applicable intellectual property laws.

Restrictions on Use

S91 content may not be copied, reproduced, distributed or otherwise used without prior written permission from S91.

Temporary Service Interruptions

S91 aims to maintain uninterrupted Platform availability, but temporary interruptions may occur because of system maintenance, software updates, technical failures, third-party service disruptions or events beyond reasonable control.

Service Interruption Liability

S91 shall not be liable for losses resulting from temporary service interruptions as described under these Terms.

Scope of Limitation

To the maximum extent permitted by law, S91 shall not be liable for indirect, incidental, consequential or special damages arising from user negligence, third-party payment providers, logistics providers, internet or network failures, or force majeure events.

Rights Under Applicable Law

Nothing in these Terms excludes or limits rights that cannot legally be excluded under applicable law.

Updates to These Terms

S91 may revise these S91BOX Terms of Service from time to time. Updated versions become effective immediately when published on the Platform.

Continued Use

Continuing to access or use S91 after updated Terms are published constitutes acceptance of the revised Terms. Users should therefore review the Terms periodically for changes.

Laws of Malaysia

These Terms are governed by and interpreted in accordance with the laws of Malaysia.

Dispute Resolution

Any dispute arising from these Terms should first be addressed through good-faith negotiation. If the dispute cannot be resolved, it shall be submitted to the competent courts of Malaysia.

Who can use S91BOX?

Users must be at least 18 years old, provide complete and accurate registration information, comply with applicable laws and complete KYC if requested by the Platform.

Can I create more than one S91 account?

No. Each user may register and maintain only one account. Multiple-account creation is prohibited.

Are successful payments refundable?

Successful payments are final, and Top-up balances are non-refundable unless otherwise required by applicable law.

Can S91 request KYC verification?

Yes. Identity verification may be requested for Platform access or activities, including before processing eligible withdrawal requests.

How many withdrawal requests can I submit each day?

Users may submit a maximum of three withdrawal requests per calendar day.

What is the maximum cumulative daily withdrawal amount?

The maximum cumulative withdrawal amount specified in these Terms is RM10,000 per calendar day.

Is there a processing fee for RM1 Purchase Buyback?

Yes. All RM1 Purchase Buyback transactions are subject to a 10% processing fee.

Can S91 suspend or terminate an account?

Yes. Accounts involved in fraud, multiple-account creation, promotion abuse or other violations of these Terms may be suspended, restricted or permanently terminated.

Which law governs the S91BOX Terms of Service?

The Terms are governed by and interpreted in accordance with the laws of Malaysia.

Questions About the Terms

If you have questions about these Terms of Service, contact S91 through the official customer support channels available on the Platform.